Terms & Conditions

Thank you for choosing Magicbeans. We sincerely appreciate your trust in us and are committed to providing high-quality products and services. To help ensure a smooth and transparent experience, we kindly request that you review our Terms and Conditions outlined below.

1. General

1.1 These Terms and Conditions apply to all sales and services provided by Magicbeans.
1.2 From time to time, we may update or modify these terms to reflect operational or policy changes. Customers will be notified of any significant updates.

2. Orders

2.1 Once an order has been confirmed, it cannot be cancelled.
2.2 Expectations or outcomes that are not documented at the time of purchase cannot be fulfilled.
2.3 Comparisons with products or services offered by other companies will not be considered.
2.4 Customers are kindly requested to clearly document their requirements and needs at the time of placing an order to help us serve them better.
2.5 Changes or additional requests made after order confirmation may not always be accommodated.

3. Product Condition

3.1 Our products may occasionally have minor scratches, small imperfections, or slight variations due to the nature of the manufacturing process.
3.2 These minor imperfections are purely cosmetic and do not affect the usability, functionality, durability, or performance of the product.

4. Material or Design Variations

4.1 An exact match to the product image cannot always be guaranteed, as items are manufactured based on the availability of materials.
4.2 Variations in color, texture, or finish may occur due to differences in material batches.

5. Payments

5.1 Full payment is required to proceed with packaging and shipping for customized orders.(1 day before the delivery date).
5.2 In the event of a delay in payment clearance, the delivery will be withheld and scheduled for the next available delivery slot.
5.3 We accept multiple payment methods, including UPI, bank transfer, and credit/debit cards.

5.4 We currently do not provide complete COD options as we need assurance that product delivery will be accepted by the customer after production.

6. Delivery

6.1 Deliveries are scheduled between 10:00 AM and 8:00 PM.
6.2 If delivery is not accepted or is delayed due to customer-related reasons, additional charges may apply.
6.3 We kindly request customers to inspect their items at the time of delivery or installation and report any issues immediately.
6.4 Any physical damages or issues reported after installation will unfortunately not be accepted (however, warranty claims remain valid where applicable).
6.5 Delivery delays are extremely rare; however, in unavoidable or uncontrollable situations they may occur. Refunds or order cancellations cannot be processed due to delivery delays.
6.6 We regret that we are unable to commit to any delivery timings due to traffic conditions, route adjustments, and other scheduled deliveries. Our team will contact you approximately 1 hour prior to arrival.

6.7 Sofa Delivery: If the sofa does not fit in the lift or staircase, external lifting will need to be arranged by the customer.
6.7a No Lift: Free delivery is provided up to the 3rd floor.
6.7b Above 3rd Floor (No Lift): A lifting charge of ₹1500 will apply.
6.7c Lift Available: Delivery is free.

7. Returns and Refunds

7.1 We regret to inform you that we are unable to accept returns or provide refunds.
7.2 Replacements will be offered only in cases where a damaged or unusable product is delivered.

8. Warranty

8.1 We are pleased to offer a 2-year warranty on fittings from the date of purchase.
8.2 The warranty does not cover any electrical items included in the product.
8.3 The warranty does not cover edge banding tapes; customers may apply local adhesives if needed.
8.4 The warranty does not cover any physical damage or misuse of the product.
8.5 Please note that any false or unjustified claims may result in the warranty being voided.
8.6 We kindly recommend keeping the product away from direct contact with water and avoiding self-dismantling or moving the item from the installed location.
8.7 Please retain your invoice for any warranty claims.
8.8 Warranty services are currently available only within Bangalore.

9. After-Sales Support

9.1 At present, we provide support exclusively through email and are unable to accommodate in-person visits, phone calls, or WhatsApp communications.
9.2 For any assistance, please feel free to contact us at: magicbeansblr@gmail.com

10. Limitation of Liability

10.1 Magicbeans shall not be responsible for damages or losses resulting from improper use of our products.
10.2 Our liability is limited to the value of the product purchased.

11. Dispute Resolution

11.1 Any disputes will fall under the jurisdiction of the courts in Bangalore, Karnataka.
11.2 We kindly encourage customers to reach out to us directly so that we may attempt to resolve any concerns amicably before pursuing legal remedies.

12. Customer Responsibilities

12.1 Customers are responsible for providing accurate delivery details at the time of placing an order.
12.2 Documenting clear and precise requirements while placing an order helps us ensure that we meet your expectations as closely as possible.

13. Contact Information For any questions or concerns, please do not hesitate to reach out to us.

Email: magicbeansblr@gmail.com